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Find answers to the most common questions

Lead Times


Ordering Process

Step 1

Select a product that you wish to be customized from our products page.

Step 2

Chose from a variety of customization options for your product.

Step 3

Receive a quote for the items you have selected.

Step 4

A mock-up or sample will be provided to you to show exactly what you will be receiving.

Step 5

Proceed to approve the mock-up or sample. Or make changes as necessary.

Step 6

Your product is ready and can either be shipped to you via courier or picked-up at your convenience.


Our competitive pricing and products offer customers value and convenience
  • Quotes available on all products
  • Our final prices include all costs—shipping, setups, duties, and import
  • Competitively priced minimum orders
  • Take advantage of bulk pricing
  • Special pricing for charitable organizations


Guidelines for acceptable file formats when submitting artwork
To make the decoration process as fast and efficient as possible, we prefer artwork to be submitted in a usable vector format. In fact, we won’t charge you an artwork fee if you provide one of the following usable vector formats:

  • Adobe Illustrator (CS4-latest) files in an AI or EPS format with all fonts converted to outlines.
Don’t have a vector file?

Don’t worry. Using the latest software and technology, we can convert other file types into a usable vector format. The following file types may be accepted:

  • Adobe Photoshop files in .eps or .tif format at 300dpi resolution and at actual print size or larger than intended final imprint. Be sure to also send us any font files, or list the fonts if you do not have them.
  • High resolution (at least 300 dpi) .jpg, .tiff or .png file.

Converting your file into a usable vector file may result in additional charges.

Vector v Raster Artwork

With vector artwork, no matter how far you zoom in, the lines remain clear.
Popular vector file format extensions include: .eps, .ai, and .pdf.


When you zoom into a raster image, you notice distortion.
Popular raster file format extensions include: .jpg, .psd, .png, .tiff, .bmp, and .gif.

Decoration Methods

Here are a few of the many methods possible when decorating a product

Lead Times

Learn how long the process takes from start to finish

Ordering (1-3 days)


From selecting a product to discussing different options, this process usually take 1-3 days.

Sample Approval (1-2 days)


Once the details are finalized, a sample product will be created to be approved. This usually takes 1-2 days.

Production (2-5 days)


Production will begin once the sample product is a approved. This process can vary in time depending on the product and order size, but typically this takes 2-5 days.

Shipping (1-5 days)


Your order will be shipped as soon as the production is completed. Various shipping options are available. However, you can expect your order to be received no later than 5 business days after production.


Find the answers to most of your questions right here

What is the charge to vectorize artwork?

There is a $25.00-$50.00 art charge to prepare your submitted vector file as production-ready art.

Are there any limitations on the types of graphics that can be reproduced with the embroidery process?

Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced. In general, screen printing produces a more accurate replica of your logo or artwork.

Can I use a specific font in my artwork?

Yes. Our art professionals have access to more than 10,000 fonts to provide you with the perfect font choice. If a specific font is used in your artwork, please e-mail us the font file (in a true type font, for example, not just the name). If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.

Let’s Be A Team

Contact us today to help you with your project
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Contact Us

BMP Markham
17 Rae Crescent
Markham, ON, Canada
L3R 2X8

T (905) 946-9500
F (905) 946-0505